Manage My Account

• Access Manage My Account by clicking here.
• Select ‘Register’ beneath New Users in the bottom left of the screen.
• Enter your Online Registration ID, this will be quoted on your Welcome Letter.

Please note this will be a registration ID/customer number – this is not your agreement number.

• Enter your Contract Number, this is your agreement number.
• Enter your postcode and date of birth and select ‘Continue’
• You now need to enter your email address, your password and update your security questions.

The email address you use to complete your registration will update the email address we hold on your account.

• Read over the Terms & Conditions and then select the box to confirm you have read and accept the terms.
• Select ‘Complete Registration’
• You will then see a message to confirm registration is complete, select ‘Finish’ to access your account.

If this is the first time you are logging into Manage My Account, please refer to the guidance for ‘How do I register to Manager My Account’.

• You will need the email address that we hold for you on your account.

This will be the email you registered for Manager My Account or if you have recently informed us of a change to your email address it will be the updated email address.

• The password will be the one you set when you registered for Manage My Account.

• Access Manage My Account by clicking here.
• Select ‘Forgot your password?’
• Enter your email address (this needs to be the one you registered for your account, if you are not sure which email address this is please call us on 0330 303 0568 to request this).
• Enter your contract number (agreement number), postcode and date of birth and select ‘Continue’.
• Enter the answers to the security questions you set when you registered your account.
• Select ‘Reset Password’
• You will see a message to confirm a temporary password has been sent to you email address.

You will be prompted to change your password when you next log in.

• Log into Manage My Account and select ‘My Contracts’ on the top menu bar.

Your current balance is displayed beneath the section headed ‘Contract Details’.

You will only be able to make payments to clear outstanding arrears via Manage My Account.

If you account is up to date please refer to Make A Payment for other ways to pay.

• Log into Manage My Account and select ‘My Contracts’ on the top menu bar.
• Select the option on the left ‘Make A Payment’
• Enter the amount to be paid.

(minimum of £1.00 and maximum of the outstanding arrears shown at the top of the screen).

• Select ‘Make A Payment’
• You will be redirected to WorldPay, select your payment method from the available card options.
• Enter your card and address details.
• Complete the card holder validation, reCAPTCHA (I am not a robot).
• Select ‘Make Payment’ bottom right of screen

• Log into Manage My Account and select ‘My Contracts’ on the top menu bar.
• Select the option on the left ‘View Annual Statement’

You will only be able to view the annual statement that has been issued on the account.

You are not able to request interim statements via Manager My Account.

If you require an interim statement please contact our Customer Service Team on 0330 303 0568. 

Our team are available Monday to Friday, 9am to 6pm and Saturday, 9am – 1pm.

• Log into Manage My Account and select ‘My Contracts’ on the top menu bar.
• Select the option on the left ‘Get a Settlement Quote’
• Select ‘Generate New Settlement Quote’
• You will be asked why you are think of settling, please select an option from the drop down menu.
• Select ‘Generate New Settlement Quote’ once again.

Your settlement quote will be displayed on screen, providing the date of quote, your current balance, the settlement quote, the interest rebate that has been applied and the date the quote will expire.

A letter detailing the settlement quote details will also be sent to you by email to the email address you use for Manage My Account.

We currently do not offer the facility to quote for a partial settlement or lump sum payment via Manage My Account. Please contact our Customer Service Team on 0330 303 0568. 

Our team are available Monday to Friday, 9am to 6pm and Saturday, 9am – 1pm.

• Log into Manage My Account
• Select the option, Change my payment date. This screen will allow you to select a new Billing Date. Upon selecting your new date, a success screen will be shown, detailing your next payment and you will be given the option to navigate back to the ‘My Contracts’ screen.

Please allow 10 working days in order for a new Direct Debit instruction to be set up. We will cancel your old Direct Debit and you are advised to check with your bank that the new Direct Debit has been set up and the old one cancelled. This will ensure that you avoid missing or duplicating your payments.

• Log into Manage My Account and select ‘My Details’ on the top menu bar.
• Select ‘Change My Address’ and enter the new address details, using the info buttons beside each line for guidance.
• You will need to provide us with evidence for the address change, such as drivers photo card. We will also accept a utility bill or bank statement that are dated within the last 90 days.
• You will need to select to upload the evidence or post the evidence to us.
• You will then select ‘Finish’.

If you select ‘Messages’ on the top menu bar, you will see confirmation of your request and the case reference.

• Log into Manage My Account and select ‘My Details’ on the top menu bar.
• Select ‘Change My Phone Numbers’ and enter the new contact details.
• Select ‘Save Changes’
• Select ‘Finish’

The contact details have been saved and our records updated.

• Log into Manage My Account and select ‘My Login Details’ on the top menu bar.
• Select ‘Change My Email Address’ and enter the new email address, you will need to type the email address where it asks you to confirm new email.
• Select ‘Save Changes’

You will see a message to confirm the email address has been saved and our records updated.

You will need to use your new email address when you next log in.

• Log into Manage My Account and select ‘My Details’ on the top menu bar.
• Select ‘Change My Contact Preferences’
• To opt in to receive marketing mailings tick the box ‘Receive Special Offers’.
• To opt out of marketing mailings untick the box ‘Receive Special Offers’.
• Select ‘Save Changes’

You will see a message to confirm your marketing preferences have been saved and our records updated.

• Log into Manage My Account and select ‘My Login Details’ on the top menu bar.
• Select ‘Change My Password’ and enter your current password and your new password.
• Select ‘Save Changes’

You will see a message to confirm your password has been changed.

To log out of Manage My Account select ‘Log Out’ in the top right of the screen.